Eligibility for Returns
Defective/Incorrect Items/Change of Mind: Customers who receive damaged, defective, or incorrectly shipped items may request a full refund or replacement within 14 days of delivery. Please provide order details and photos of the issue to customer service.
Return Process
Initiation: Contact customer service at fittedcases3@gmail.com to request a Return.
Shipping: Customers are responsible for return shipping costs. Use a trackable service (e.g., USPS Priority Mail) and retain proof of postage.
Address: Send returns to: Contact customer service at fittedcases3@gmail.com to request a return address.
Refund Timeline
Inspection: Items will be inspected within 5 business days of receipt.
Refund Issuance: Approved refunds will be processed to the original payment method within 3-5 business days. Processing times may vary by payment provider.
Additional Notes
Sales Tax: Refunds exclude any sales tax imposed by state/local laws, unless the return is due to a product defect.
Lost Returns: We recommend insuring return packages, as we cannot guarantee reimbursement for lost or damaged shipments.
Policy Updates: This policy is subject to change; updates will be posted on our website.